Refund policy

RETURN, REFUND & CANCELLATION POLICY

Effective Date: June 2026

This Return, Refund & Cancellation Policy ("Policy") applies to all products and services offered by Rentalkart Adtech Private Limited, operating under the brand name Rentalkart.in ("Rentalkart", "Company", "we", "our", or "us").

By placing an order through Rentalkart.in, WhatsApp, Email, Marketplace, Purchase Order, or any other sales channel, the customer agrees to be bound by this Policy.

1. Nature of Business

Rentalkart Adtech Private Limited specializes in:

  • Customized Products

  • Print-on-Demand Products

  • Corporate Gifting Solutions

  • Promotional Merchandise

  • Advertising Materials

  • Branding Products

  • Event Branding Solutions

  • Bulk Corporate Supplies

  • Made-to-Order Products

A significant portion of our products are manufactured, printed, branded, or customized specifically according to customer requirements and therefore cannot be resold or reused for another customer.

2. Customized, Personalized & Print-on-Demand Products

Strictly Non-Returnable, Non-Refundable & Non-Cancellable

All customized, personalized, made-to-order, print-on-demand, branded, printed, engraved, embroidered, fabricated, manufactured, or specially procured products are strictly non-returnable, non-refundable, and non-exchangeable.

This includes but is not limited to:

  • Products bearing customer logos

  • Company branding materials

  • Promotional merchandise

  • Corporate gifting products

  • Printed marketing materials

  • Customized apparel

  • Customized stationery

  • Event branding materials

  • Customized signage

  • Personalized gifts

  • Special production orders

  • Bulk customized orders

  • Products manufactured as per customer specifications

Since such products are specifically created for a particular customer and have little or no resale value, Rentalkart shall not accept returns, refunds, exchanges, or cancellations once production, printing, branding, procurement, fabrication, or customization has commenced.

3. Design & Artwork Approval

Customers are solely responsible for reviewing and approving:

  • Artwork

  • Logo placement

  • Text content

  • Spelling

  • Dimensions

  • Colors

  • Product specifications

  • Printing instructions

Approval provided through Email, WhatsApp, Purchase Order, Website, SMS, or any written communication shall be deemed final.

Once approval is received and production begins:

  • No cancellation shall be accepted.

  • No refund shall be issued.

  • No return or exchange shall be permitted.

  • No claims shall be entertained for customer-approved errors.

4. Order Cancellation Policy

Standard Non-Customized Products

Orders may be cancelled before dispatch by contacting our support team.

Once dispatched, cancellation requests may not be accepted.

Customized & Made-to-Order Products

No cancellation request shall be accepted after:

  • Design approval,

  • Production commencement,

  • Material procurement,

  • Printing,

  • Branding,

  • Embroidery,

  • Engraving,

  • Fabrication,

  • Manufacturing process initiation.

Any advance amount paid shall remain non-refundable.

5. Returns for Standard Products

For eligible non-customized products, return requests must be raised within 7 days of delivery.

Returned items must:

  • Be unused and unwashed.

  • Be in original condition.

  • Include original packaging.

  • Include invoice or proof of purchase.

  • Be free from physical damage caused after delivery.

Rentalkart reserves the right to inspect the returned item before approving any refund or replacement.

6. Damaged, Defective or Wrong Product Received

Customers must inspect products immediately upon delivery.

If a product is:

  • Damaged during transit,

  • Manufacturing defective,

  • Incorrectly supplied,

  • Missing components,

the customer must notify Rentalkart within 48 hours of delivery.

The claim must include:

  • Order details,

  • Product photographs,

  • Packaging photographs,

  • Unboxing video (where available).

Rentalkart reserves the right to investigate all claims before approving any replacement, repair, credit note, or refund.

7. Bulk Corporate, Institutional & B2B Orders

All bulk, corporate, government, institutional, promotional, event, advertising, branding, wholesale, dealership, distributor, and B2B orders are considered special procurement orders.

Accordingly:

  • Returns shall not be accepted after delivery.

  • Cancellations shall not be permitted after confirmation.

  • Refunds shall not be available once production or procurement has commenced.

Minor variations in color, dimensions, finish, print placement, material texture, packaging, or production batches shall not constitute a defect and shall not be grounds for return or refund.

8. Shipping, Transportation & Handling Charges

Transportation, freight, courier, packing, porter, volumetric freight, loading, unloading, installation, handling, logistics, and delivery charges are non-refundable.

Where a refund is approved, only the eligible product value may be refunded.

9. Refund Processing

If a refund is approved by Rentalkart:

  • Refunds shall be processed to the original payment method.

  • Processing may take up to 10 business days from approval.

  • Banks, payment gateways, and financial institutions may require additional time to reflect the amount.

Rentalkart shall not be responsible for delays caused by third-party payment processors or banking institutions.

10. Limitation of Liability

The maximum liability of Rentalkart Adtech Private Limited under any circumstance shall not exceed the amount actually paid by the customer for the concerned product or order.

Rentalkart shall not be liable for:

  • Loss of profits,

  • Loss of business,

  • Loss of goodwill,

  • Loss of marketing opportunities,

  • Indirect damages,

  • Consequential damages,

  • Special damages,

  • Incidental damages.

11. Contact Information

Rentalkart Adtech Private Limited

Website: www.rentalkart.in

Email: info@rentalkart.in ,contact@rentalkart.in rentalkartadtech@gmail.com

Phone: +91 9990563986, +91 9315506239

Registered Office:

Plot No. 510, First Floor, Khasra No. 55/12/1,
Hastsal Industrial Area,
Uttam Nagar,
New Delhi – 110059,
Near Holy International Sr. Sec. School,
Om Vihar, Phase-5,
India.

For all return, refund, replacement, and cancellation requests, please contact our support team through the above channels.